FAQs

Got a question? Find answers on our FAQ’s page.

What’s included with my ticket? Is it just entry to the event?

All tickets include entry to the festival. Only VIP tickets include Event Currency. VIP tickets include access to the VIP Lounge plus a few more perks. To see full details of each ticket type and what’s included click here.

Where do I buy tickets?

Tickets can be bought via Ticketflap in advance or at the Box Office on the day. It is recommended that you pre- purchase your tickets to take advantage of pre-festival discounts. Taste of Hong Kong is also limited in capacity so we recommend you purchase tickets in advance to avoid disappointment, especially for VIP tickets which are an exclusive and limited ticket type which is likely to sell out quickly.

I haven’t received my tickets from Ticketflap, were they supposed to be mailed out. What do I do?

All tickets are E- Tickets. Please bring a print out of your ticket to the relevant entry lane at the Festival (sign will direct you where to go).  If you have any ticket related questions please contact Ticketflap directly by clicking here.

What are the event opening times?

Taste of Hong Kong takes place over 6 sessions across 4 days (16-19 March). Please refer to ‘About Taste’ page.

Can I stay all day or do I get kicked-out after my session?

Taste of Hong Kong is like a restaurant with lunch and dinner service. Each session is ticketed separately and you will be asked to leave after the session ends as the event closes between sessions. Keep in mind each session is from 4-5 hours and that is plenty of time to enjoy food from the restaurants, catch the live performances on stage and meet the exhibitors!

How much are each of the dishes at the restaurants?

Dishes start at HK$50. Restaurant’s ‘Icon Dishes’ may be priced from HK$140 upwards.

How do I pay for dishes or goods from the Gourmet Market?

You are able to use credit card to pay for all items on site. Visa, mastercard and Unionpay are all accepted. Please note that Amex will not be accepted anywhere on site.

What if I dont own a credit card?

There will be a bank on site where you are able to puchase a Taste Card with HK$300, HK$500 or HK$800 preloaded on that you are able to use on site.

What if I dont spend all the money on the card? Can I get a refund?

You will not be able to get a refund off the card however you are able to use the card after the event in shops including 7/11, Welcome and other retails sites , as you would an octopus card. You will not be able to add any credit to the card after the event and once you have spent all the money on it, the card will expire.

What is the event hashtag?

#TasteofHK

Will there be ATM facilities on site?

No. Although you are able to use Mastercard Visa or Union pay and can also buy a Taste Credit Card on site.

Will the event be affected by unfortunate weather circumstances?

Unless advised by the local authority, the event will go ahead despite any weather circumstances. So hail, rain or shine, Taste will thrive no matter what!

As this is an outdoor festival, please wear appropriate footwear as weather conditions may vary throughout. Should the weather turn for the worst, there are many covered marquee areas at the show. Wet weather ponchos will be readily available and free at the event should the weather turn very bad.

IMG reserves the right to cancel or change event dates, time, line up and venue as required. Tickets purchased to the festival are non-refundable. Alternative dates and times may be issued to ticket holders at the discretion and decision of the organisers.

Do children 5 or under require a ticket to attend?

No, they can accompany their parents or guardian free of charge but proof of identification may be required.

Are there any age limits?

No! Everyone and anyone is welcome.

Can I bring my own food and/or drink?

No food or dinks will be permitted into the site premises.

Is smoking permitted on site?

There is no smoking onsite at Taste of Hong Kong, it is a smoke-free venue.

Is the site wheelchair friendly?

Yes it is. The event takes place on a flat venue.

Are pets allowed?

Only guide dogs will be permitted on site. No pets allowed.

Photography on site

Patrons entering the site consent that IMG and third parties authorised by IMG may make or record film, photographs or other forms of moving picture, still picture or any of them of the event (including, without limitation, of patrons) for the use of media and promotions.

Responsible Service of Alcohol

Taste of Hong Kong can refuse to serve you alcohol if security believe that you are ‘intoxicated’. We will assume you are ‘intoxicated’ if:

  • Your speech, balance, co-ordination or behaviour is affected; and
  • It is reasonable to believe you are intoxicated

Taste of Hong Kong or a police officer can refuse you entry,  or ask you to leave, if they think you:

  • Are likely to cause injury to anyone else or damage property, or otherwise cause risk to public safety; or
  • Are disorderly;
  • Are in a non-smoking area; or
  • Have drugs on you

If you can’t find the answer to your question here, please visit our Contact Us page.